Current as of July 24, 2023
Welcome to Pipedrive’s Subprocessor repository page.
Pipedrive may use Subprocessors to support the provision of services ordered by a Client. This page provides important
information about the identity, location, and role of each Subprocessor.
Processor
Entity country
Transfer mechanism
Applicable service
Type of personal data
Rackspace GmbH
Switzerland
DPA + SCCs Module 3 for Client Data
Hosting and CDN services in Europe and the USA, depending on Client location
All Client Data stored by Clients as defined in our ToS
Amazon Web Services, Inc
USA
DPA + SCCs Module 3 for Client Data
Hosting and CDN services in Europe and the USA, depending on Client location
All Client Data stored by Clients as defined in our ToS
Cloudflare, Inc.
USA
DPA + SCCs Module 3 for Client Data
Content distribution, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. This allows Pipedrive to efficiently manage traffic and secure the Services
End-User or Agent IP address
APIHub, Inc. (Clearbit)
USA
DPA + SCCs Module 3 for Client Data
Service provider for the Smart Data Feature. See Clearbit’s Terms of Service and Privacy Policy or claim your personal data from Clearbit.
Email addresses fed directly by the Client into the feature
Twilio SendGrid, Inc.
USA
DPA + SCCs Module 3 for Client Data
Service provider for the Smart Email BCC Feature
Emails sent to the Smart Email BCC address provided to the Client
Twilio, Inc.
USA
DPA + SCCs Module 3 for Client Data
Service provider for the Caller Feature
Call recordings, phone numbers and call metadata
Liidio Oy
Finland
DPA
Service provider for the LeadBooster Feature
Web visitors data for sites enabled by the Client
Cognism Limited
England and Wales
DPA
Service provider for the Prospector Feature
Lead data requested by the Client
Messagebird UK Ltd.
England and Wales
DPA
Service provider for the Live Chat Feature
Encrypted conversations submitted through Live Chat feature
Intercom R&D Unlimited Company
Ireland
DPA + SCCs
Service provider for customer support conversations, qualifying as a processor for Client Data if you provide Client Data in conversations with our customer support specialists
Conversations (and any data you would share) between Client and our Support team
Name
Type of data transferred
Purpose
Entity country
Transfer mechanism
Pipedrive Inc.
Customer Data, Client Data
Services and Support
USA
IGDTA
Pipedrive UK Ltd
Customer Data, Client Data
Services and Support
United Kingdom
IGDTA
Pipedrive Ireland Ltd
Customer Data, Client Data
Services and Support
Ireland
IGDTA
Pipedrive Germany GmbH
Customer Data, Client Data
Services and Support
Germany
IGDTA
Pipedrive Latvia SIA
Customer Data, Client Data
Services and Support
Latvia
IGDTA
Pipedrive Portugal Sociedade Unipessoal, Lda
Customer Data, Client Data
Services and Support
Portugal
IGDTA
Pipedrive Prague s.r.o.
Customer Data, Client Data
Services and Support
Czech Republic
IGDTA