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Explore various types of customer service channels, from phone to social media, and learn how to choose the best fit.
A CRM framework ensures all your investments and activities contribute to the customer experience. Learn which CRM elements to align for more sales.
Take customer satisfaction to the next level. Here are 10 ways to delight your customer with examples of companies who are doing it successfully.
Great customer experiences inspire loyalty and advocacy while differentiating your business. Learn how to provide value across the buyer journey.
Google Contacts is a free contact management tool that automatically records contacts’ details. Learn how to set up Google Contacts for your sales team today.
A strategic account management plan boosts profitability by strengthening customer relationships. Learn how to grow customer loyalty in nine simple steps.
Clienteling enables retailers to offer better customer experiences, build loyalty and increase revenue. Find out how to build your clienteling strategy.
Wondering how to manage accounts in the SaaS space? Learn all about SaaS account management and the best practices you can use to ensure revenue growth.
Successful key account management boosts loyalty among high-value customers. Learn how to build strong, profitable relationships with a step-by-step guide.
Mapping the customer journey helps improve the customer experience at every touchpoint. Here are 8 customer journey map templates to help you get started.
Use these seven steps to build a knowledge base for your customers and create a bank of helpful content that’s interesting, connected and well-designed.
As well as supporting sales teams, CRM tools can also be used to enhance the customer experience. Learn more about CRM experience and how to implement it.
A compelling brand story helps you build meaningful connections with your audience. Tell your story and close more sales using these examples and tips.
Customer lifecycle marketing allows you to capitalize on every audience interaction. Increase retention and grow your customer base with these examples and tips.
Businesses selling goods and services in the U.S. are liable to pay sales tax. Find out how much your business needs to pay with this comprehensive guide.
In this article, learn how after-sales service can drive customer satisfaction. We also share some tips and high-level strategies to delight your customers.
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